Contract Management

Empowering You to Efficiently Manage Your Company’s Support Agreements and Licenses

Feel like you’re swimming in licenses, support agreements, contract renewals, and maintenance records? What you need is a good management tool. In addition to just making your life easier, there are several good reasons to maintain and track the long list of agreements that come with your hardware and software purchases.

Avoid additional costs for lapsed contracts and reinstatement fees
Stop renewing and paying for un-needed support, such as for non production equipment or retired products
Bring visibility to any un-supported products in your environment
Cut your administrative time spent trying to manage multiple contracts

But you’re not alone - Great Lakes Computer will streamline the contract management process even further for you by providing services such as proactively managing your contracts. Since we partner with a wide array of technology manufacturers, GLC is able to provide you with a “single pane of glass” for the tracking, notification, and management of your hardware and software agreements.

Here are some examples of the products you’ll be able to track through our Contract Manager:

HP Care Packs
IBM ServicePacs
Manufacturer and 3rd party maintenance agreements
VMware support
Juniper J-Care
Dell ProSupport
Red Hat subscriptions

A Comprehensive Evaluation of Your Contracts

GLC also provides a comprehensive contract evaluation, including an analysis of your licenses and service agreements to ensure that they are both current and relevant. In addition to this service, GLC will also evaluate certain bundled or individual expiration and renewal terms, and then make recommendations for them based on your needs and objectives. We will also review your purchase histories from the manufacturers, vendors and service representatives that you work with, including updating contact information, contract numbers and serial numbers for hardware support agreements. After GLC has completed this comprehensive contract evaluation, we will provide you with either an electronic or print report that includes the following information:

A detailed inventory analysis that assesses your equipment, and then sorts them by type, age, model, warranty status, firmware and code levels, expiration, and residual value
An environment information summary to show what systems are covered, and to what date, as well as the overall health of your environment that is sorted by total counts by model, code levels, and warranty status
A list of suggested co-term renewal dates for contract consolidation that is based off of budget year, asset life cycles or other business drivers

Managing Your Customer Portfolio

With a customer portfolio you will receive a login to GLC’s online Contract Management Portal which includes:

The flexibility of 24x7 access to your contract information
The simplicity of a single point of view into all the licenses and service agreements managed by GLC
The speed of being able to request additions or deletions to your existing contracts, or even to request quotes for new support contracts online

Worried you’ll be left waiting for items to upload? Not a problem with Contract Manager, since customer portfolios are automatically updated as equipment, hardware, and software are purchased or retired. Contact your GLC representative today to schedule an appointment to discuss what Contract Manager can do for you.