What are people saying about Great Lakes Computer?

Thank You, Great Lakes Engineers

"We recently purchased an HP system from Great Lakes and I would like to provide some feedback. The equipment was received as promised in perfect condition. In fact, the workmanship of the installation and internal cabling was far superior in comparison to a similar system installed by the onsite HP engineers. The only reason I compare is to express my appreciation of the quality IT work performed by the Engineers at Great Lakes. I would highly recommend Great Lakes."

Supporting Our Troops

"I’d like to personally commend your organization and specifically (Sales Rep) for the great support I have received recently and over the years at other sites. I’ve been working with (Sales Rep) and your organization for about 4 years now and I have consistently received prices and support that other vendors cannot come close to matching. This has had far reaching impact on more than just our local operation. Since our customers are the Troops that are presently training for deployment overseas and for National Guard mission in support of homeland defense and natural disasters, you are also helping to support their training and readiness.

Your refurbished distributions have made it possible for us to maximize, and in many cases, far exceed the project requirements we face. Our Goal at the Battle Command Training Center is to be the center of excellence in digital training and simulation.

We are well on our way, and plan to be able to support training and simulation across the country and eventual globally via satellite. Glad to have (Sales Rep) and Great Lakes aboard."

Valuable Technical Support

"I just wanted to pass along a little bit of thanks for such good technical support with regards to my server hardware issue.

Before (Sales Rep) called, I was very nervous about my situation. My boss was questioning whether my server purchase had been the right decision. I greatly appreciated your prompt reaction to my situation, however the thought of having to freight back a server chassis, rebuild the server myself and schedule maintenance to help me put it back in the rack was rather daunting.

When (Sales Rep) called I thought we were just going to run a few tests to prove that the product was, in fact, defective/broken so that we could file an RMA. I had no idea that he would be able to narrow the problem down to just one of the processors. (Sales Rep) was very professional and very patient with me and I appreciate that very much. The server is now up and running again and I didn't have to work nearly as hard as I originally imagined that I would have had to, to get there. That level of quality service is a great motivator for me to consider buying extended warranties from Great Lake Computers.

Thanks again for all of you help with regards to this issue."

Customer in Crisis

"I wanted to let you know how much I appreciate the efforts of your sales rep for his outstanding performance when my customer was in crisis. As a fellow manager, we always hear when one of our team members does something wrong, well today I needed to express what someone did right!

I’m sure you know but in today’s marketplace, we are all looking for value and differentiators that make our companies more attractive to potential customers. The prompt response and care with which your company handled this case is one of those differentiators, and you have my permission to use this response in any marketing materials you produce.

Every company says they backup their equipment with good service. Great Lakes Computer has proved that to be true. Your efforts made a difference with my customer and in turn with the business relationship we have with Great Lakes. I look forward to doing more business with GLC as I need to source equipment."

Quick Turnaround

"We have been purchasing refurb server equipment for a number of years now with minimal issues. It has saved us untold amounts of money.

Great Lakes is very good about stocking spares and equipment, so if we need an RMA or whatever for a newly received part, they typically have one and can turn it around either on the same day or in one day (depending on the part).

Another Win-Win Story

A key piece of our strategy is to "globalize" IT to become more streamlined and standardized around the world. The manager of server engineering just stopped by my office to tell me how much Great Lakes helped us with one of the initial implementations of our global Active Directory project. This project will require standardized HP ProLiant hardware and configuration images for the critical Domain Controllers that will be installed in our international affiliates. Your team was able to configure systems with our standard image and ship them to the proper locations within a week. The first one recently arrived "in country" and our team there was able to simply take the system out of the box and plug it in - and it's working as expected.

As a result of this process, our team no longer has to worry about international shipping hassles, the affiliate teams don't have to go through the approval/ordering/acquisition processes for the hardware and we don't have to walk them through the configuration process (eliminating the potential mistakes). We're also saving approximately $2K/system in acquisition costs compared to what our affiliates would have to pay.

This is the type of partnership we like to see with our vendors because it creates a "win-win" for everybody involved. Thank you to the Great Lakes team!"

Great Customer Service

"I just wanted to provide some positive feedback regarding some of my recent customer experiences with Great Lakes, and I was told you were the person to talk to.

I’ve worked with (Sales Rep) on some bids for business opportunities, as well as obtained quotes for equipment with my company directly. I have been very impressed with Great Lakes’ customer service, and especially with (Sales Rep). He’s always been very professional, knowledgeable, courteous, honest, and provided very prompt service. In this day and age where customer service seems to fall by the wayside, it’s definitely refreshing (and very welcomed and appreciated!) to be able to work with such great folks like those at Great Lakes. With such great customer service, Great Lakes is definitely one of my preferred choice of vendors."

Going the Extra Mile

"What I HAVE seen for sure is that you guys go the extra mile to make sure our configurations are good, and still charge less (than a certain three-letter vendor) for better service. Your competition gave us all kinds of “special pricing” when I told them I was leaning away from the sale with them. They also didn’t point out the incompatibility of some of the parts I specified like you did. Thanks again"

Proud to Help You with Your Cloud

“We received the shipment today as promised for our data center upgrade! I just want to take the time to say thanks for your consistent attention to both quality & price; and also that we are very impressed with your sales and top-notch service provided to make our specialized Cloud offering one of the best!

We are very happy customers of Great Lakes”

Weekend Delivery

“Thank you and your team for all of your work on getting this to us for this weekend…

We received it on Saturday and were successful in bringing it online during our downtime window on Sunday…

It made a big difference for us!!!”

Working Together

“Hey, I just want you to know that we, here in Tech Services, want to share our victory of building a stupendous infrastructure for EPIC with you and your team. Please share our feelings with your staff. Your willingness to be flexible, your keen interest in our success, and your continual quick response to issues that arise have not gone unnoticed! Thank you … thank you .. thank you ..“

More Powerful Servers For Less

"Our HP Field Engineer just finished installing the new Integrity Server delivered from Great Lakes. He said the equipment was in great shape. I am writing to tell you that I am very happy with our purchase. As you may know, I purchased a similar HP Integrity Server from (another vendor). The Great Lakes Integrity server is slightly more powerful and it cost much less! I have been telling the story to anyone who will listen, and I have become a big fan of yours and of Great Lakes. Thanks so much for your help."