x GREAT LAKES COMPUTER LIMITED WARRANTY

1. 3 Year Limited Warranty

Great Lakes Computer (GLC) warrants that the products purchased by end-users from GLC will be free of defects in materials and/or workmanship when in normal use for the period of three (3) years from the date of purchase. Date of purchase is defined as the shipment date from GLC. The first 120 days, the warranty is advance replacement. Defective products must match our serial number records for warranty to be honored. GLC reserves the right to have the defective product(s) returned. For defects after 120 days, return the equipment to GLC and it will be repaired or replaced at no charge. GLC reserves the right to replace with equal or better technology without any incremental charges to the customer. Replacement parts do not extend the original warranty period. This warranty does not cover any software, software licensing & support, license transfer fees, revision level or software compatibility issues.

For products purchased from GLC that have manufacturer’s warranty, the manufacturer’s warranty process will take precedent over our 3yr replacement warranty. The customer should still contact GLC for all warranty claim processes. GLC will contact the manufacturer on the customer's behalf. Should we, at our discretion, replace the product on the customer's behalf; the customer will return manufacture's replacement products back to GLC for credit.

After the manufacturer's warranty has expired, GLC 's remaining 3yr warranty will be in effect. Extended warranty options are available for a nominal fee. Please contact GLC at the address below. We will contact the respective manufacturer on your behalf. GLC will pay for standard ground shipping related to return of the product to the customer.

GLC Warranty Return - Attn: RMA #	GLC RMA Department Phone:800.488.2587
5555 Corporate Exchange Ct.
Grand Rapids, MI 49512

2. Extended Advance Replacement Warranty Option

GLC offers customers a multi-year Advance Replacement parts warranty option. The Advance Replacement option is available for the following brands:

• Cisco Systems®
• Hewlett-Packard (Alpha, HP 9000, Integrity, ProLiant, StorageWorks)
• IBM (System p, System x and Total Storage)
• SUN

3. Warranty Process

To obtain service under the GLC warranty, the customer must contact GLC within the warranty period with the part number and serial number of the product. The product must be returned to GLC within 14 business days of filing the warranty claim with GLC. GLC will work to resolve issues professionally and quickly, however, you must provide reasonable assistance in order to facilitate and/or receive support services. Any replacement parts/systems shall be new or serviceably used, and are warranted for the remainder of the original warranty. The warranty period is not extended as a result of purchasing any additional parts/systems from GLC or upgrading the purchased systems. BACK UP YOUR DISKS BEFORE RETURNING THE SYSTEM. GLC IS NOT RESPONSIBLE FOR LOSS OF DATA. All replacement products must be returned to GLC. Customer is responsible for payment of product (s) not returned to GLC. For warranty claims not protected under our Advance Replacement Warranty, the equipment will be treated as a depot repair which will require time to perform proper diagnostics, including the possible replacement of parts. With the exceptions noted above, this limited warranty shall only provide for parts replacement and depot repair for hardware purchased from GLC.

The customer is responsible for returning the complete system using the original or comparable packaging. Do not include unnecessary items (such as software and manuals). GLC assumes no responsibility for equipment during shipment from customer to GLC or from GLC to customer, whether within or outside of the warranty period. Include a brief note describing the conversations with GLC personnel regarding the problem. Include the system serial number and order number. In case there are any questions, list the name and telephone number of the person directly responsible for maintaining the equipment. For depot repairs not covered by warranty, customer is responsible for all shipping costs.

4. Responsibilities of Customer (applies to non GLC sourced equipment)

(a) Customer acknowledges that the equipment going under extended warranty protection does not have any pre-existing conditions or defective parts. The equipment is currently running and is in production at the time of extended warranty purchase. At its own discretion and expense, GLC reserves the right to inspect and audit the equipment going under extended warranty protection and also the customer’s computer equipment hosting facilities.
(b) Customer must provide all the configuration details including serial numbers for all products being put under extended warranty protection. Acceptable forms of documentation can include "show mod" or "show config" reports, original manufacturer invoice, packing slips, manufacturer maintenance agreements, or any documentation GLC determines acceptable.

5. Coverage Limitations

GLC does not warrant damages or defects to Products purchased from GLC under the following conditions: abuse, accident, or misuse of the computer products, damage from electrical power problems, and usage of parts or components not supplied by GLC, shipping damage, failure to perform preventative maintenance, or damage caused by peripherals or software or from other external causes. This warranty does not cover hardware or software installation or maintenance costs for the replacement product(s). Coverage is available on other product lines. Please contact us for pricing and coverage information. Advance replacement is parts only and does not include on-site service. GLC reserves the right to withdraw from an agreement if, in GLC's opinion these items can no longer be supported. In these instances, GLC agrees to refund customer the pro-rated amount of the unused warranty period.

This limited warranty is extended only to the original end user purchaser and is nontransferable. This warranty is only valid within the United States of America.

THE WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE. GLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE. EXCEPT FOR THE OBLIGATIONS SET FORTH IN THIS WARRANTY STATEMENT, GLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR LOSSES IN PROFITS, LOSSES IN REVENUE, LOSSES IN SAVINGS, LOSSES OF DATA, DOWNTIME, COSTS OF CAPITAL, COST OF REPLACEMENT EQUIPMENT (TEMPORARY OR PERMANENT), COSTS OF TIME, THIRD PARTIES' CLAIMS OR INJURY TO PROPERTY.

6. General

(a)Repairs and parts replacements due to software configuration and compatibility issues or hardware issues resulting from conditions other than normal use, as defined above, are billed at the standard rate of $175 per occurrence plus applicable parts cost charges. These fees must be paid prior to the return of the repaired unit.
(b) If either party neglects or fails to perform any of its obligations under this Agreement, or any other Agreement between the parties, and such failure continues for a period of twenty (20) days after written notice thereof, the other party shall have the right to terminate this agreement.
(c) This Agreement will be governed by the laws of the State of Michigan.