Great Lakes Computer (GLC) warrants that the products purchased by end-users from
GLC will be free of defects in materials and/or workmanship when in normal use for
the period of three (3) years from the date of purchase. Date of purchase is defined
as the shipment date from GLC. The first 120 days, the warranty is advance replacement.
Defective products must match our serial number records for warranty to be honored.
GLC reserves the right to have the defective product(s) returned. For defects after
120 days, return the equipment to GLC and it will be repaired or replaced at no
charge. GLC reserves the right to replace with equal or better technology without
any incremental charges to the customer. Replacement parts do not extend the original
warranty period. This warranty does not cover any software, software licensing &
support, license transfer fees, revision level or software compatibility issues.
For products purchased from GLC that have manufacturer’s warranty, the manufacturer’s
warranty process will take precedent over our 3yr replacement warranty. The customer
should still contact GLC for all warranty claim processes. GLC will contact the
manufacturer on the customer's behalf. Should we, at our discretion, replace the
product on the customer's behalf; the customer will return manufacture's replacement
products back to GLC for credit.
After the manufacturer's warranty has expired, GLC 's remaining 3yr warranty will
be in effect. Extended warranty options are available for a nominal fee. Please
contact GLC at the address below. We will contact the respective manufacturer on
your behalf. GLC will pay for standard ground shipping related to return of the
product to the customer.
| GLC Warranty Return - Attn: RMA # | GLC RMA Department Phone:800.488.2587 |
| 5555 Corporate Exchange Ct. | |
| Grand Rapids, MI 49512 | |
GLC offers customers a multi-year Advance Replacement parts warranty option. The Advance Replacement option is available for the following brands:
To obtain service under the GLC warranty, the customer must contact GLC within the
warranty period with the part number and serial number of the product. The product
must be returned to GLC within 14 business days of filing the warranty claim with
GLC. GLC will work to resolve issues professionally and quickly, however, you must
provide reasonable assistance in order to facilitate and/or receive support services.
Any replacement parts/systems shall be new or serviceably used, and are warranted
for the remainder of the original warranty. The warranty period is not extended
as a result of purchasing any additional parts/systems from GLC or upgrading the
purchased systems. BACK UP YOUR DISKS BEFORE RETURNING THE SYSTEM. GLC IS NOT RESPONSIBLE
FOR LOSS OF DATA. All replacement products must be returned to GLC. Customer is
responsible for payment of product (s) not returned to GLC. For warranty claims
not protected under our Advance Replacement Warranty, the equipment will be treated
as a depot repair which will require time to perform proper diagnostics, including
the possible replacement of parts. With the exceptions noted above, this limited
warranty shall only provide for parts replacement and depot repair for hardware
purchased from GLC.
The customer is responsible for returning the complete system using the original
or comparable packaging. Do not include unnecessary items (such as software and
manuals). GLC assumes no responsibility for equipment during shipment from customer
to GLC or from GLC to customer, whether within or outside of the warranty period.
Include a brief note describing the conversations with GLC personnel regarding the
problem. Include the system serial number and order number. In case there are any
questions, list the name and telephone number of the person directly responsible
for maintaining the equipment. For depot repairs not covered by warranty, customer
is responsible for all shipping costs.
(a) Customer acknowledges that the equipment going under extended warranty protection
does not have any pre-existing conditions or defective parts. The equipment is currently
running and is in production at the time of extended warranty purchase. At its own
discretion and expense, GLC reserves the right to inspect and audit the equipment
going under extended warranty protection and also the customer’s computer equipment
hosting facilities.
(b) Customer must provide all the configuration details including serial numbers
for all products being put under extended warranty protection. Acceptable forms
of documentation can include "show mod" or "show config" reports, original manufacturer
invoice, packing slips, manufacturer maintenance agreements, or any documentation
GLC determines acceptable.
GLC does not warrant damages or defects to Products purchased from GLC under the
following conditions: abuse, accident, or misuse of the computer products, damage
from electrical power problems, and usage of parts or components not supplied by
GLC, shipping damage, failure to perform preventative maintenance, or damage caused
by peripherals or software or from other external causes. This warranty does not
cover hardware or software installation or maintenance costs for the replacement
product(s). Coverage is available on other product lines. Please contact us for
pricing and coverage information. Advance replacement is parts only and does not
include on-site service. GLC reserves the right to withdraw from an agreement if,
in GLC's opinion these items can no longer be supported. In these instances, GLC
agrees to refund customer the pro-rated amount of the unused warranty period.
This limited warranty is extended only to the original end user purchaser and is
nontransferable. This warranty is only valid within the United States of America.
THE WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED
OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
USE. GLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE.
EXCEPT FOR THE OBLIGATIONS SET FORTH IN THIS WARRANTY STATEMENT, GLC SHALL NOT BE
LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES INCLUDING
WITHOUT LIMITATION ANY LIABILITY FOR LOSSES IN PROFITS, LOSSES IN REVENUE, LOSSES
IN SAVINGS, LOSSES OF DATA, DOWNTIME, COSTS OF CAPITAL, COST OF REPLACEMENT EQUIPMENT
(TEMPORARY OR PERMANENT), COSTS OF TIME, THIRD PARTIES' CLAIMS OR INJURY TO PROPERTY.
(a)Repairs and parts replacements due to software configuration and compatibility
issues or hardware issues resulting from conditions other than normal use, as defined
above, are billed at the standard rate of $175 per occurrence plus applicable parts
cost charges. These fees must be paid prior to the return of the repaired unit.
(b) If either party neglects or fails to perform any of its obligations under this
Agreement, or any other Agreement between the parties, and such failure continues
for a period of twenty (20) days after written notice thereof, the other party shall
have the right to terminate this agreement.
(c) This Agreement will be governed by the laws of the State of Michigan.