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Technical Support and Refurbished Equipment
Industry: Food Distribution
Product: Alpha and IBM
Solution: Technical Support, Consultation and Refurbished Equipment
Problem:
This customer had three unique business requirements their current Value Added Resellers were unable to meet:
- Equipment needed for their legacy systems because it was discontinued by the manufacturer.
- Response times for quotes, delivery, and customer service issues were taking too long to support their internal project timelines.
- Their current suppliers did not provide recommendations for a solution that offered the best value.
Action:
Great Lakes Computer addressed the customer’s needs by:
- Providing technical expertise for current and legacy systems.
- Providing same-day quotes (worst case scenario, 24 hour turnaround).
- Understanding the customer’s business applications, operating systems, and hardware environment in order to provide recommendations for the best products to meet the customer’s needs at the lowest possible price.
- Offering options the customer might not have considered, including refurbished products, trade-ins, rentals and leases.
Result:
The customer received these benefits from Great Lakes Computer:
- High quality products.
- Great response times.
- Excellent pricing.
- Technical expertise.
- A business "partner" instead of a salesperson.
- Ability to keep legacy systems running.
- New and used options, in addition to trade-in allowance for old equipment.