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Support for Legacy Systems

Industry: Pharmaceutical

Product: HP AlphaServers

Solution: Support for legacy systems

Problem:
The customer had been a long term user of AlphaServers running Open VMS. As their standard server models were discontinued by the manufacturer, they continually encountered several challenges in dealing directly with HP:

• Prices were consistently higher than what the market had to offer.
• Response times on quotes, questions and customer service issues were not acceptable.
• Product knowledge of legacy Alpha systems was very limited.
• Unable to provide some critical components.
• Long lead times and repeated late deliveries.

Action:
Because of the newly formed strategic partnership with Great Lakes Computer, the customer has decided to continue to run on the Alpha platform due to the extraordinarily high cost to migrate their applications to a new Operating System.
Because Great Lakes Computer always maintains a large inventory of Alpha systems and parts, we were able to satisfy the customer’s issues through:

• Aggressive market pricing, backed by a best-in-the-industry warranty and manufacturing maintenance eligibility guarantee.
• Skilled technicians to help configure, integrate and test systems based on the customer’s requirements.
• Extensive inventory of current and legacy Alpha systems and parts.
• Quick delivery.

Result:
The customer received these benefits from Great Lakes Computer:

• Exceptional provision of everything the customer required in a timely fashion, as well as the best prices.
• Extremely easy to work with and a great track record with quick delivery.
• Better support on the Alpha platform than what they got from the manufacturer.

• Saved the customer millions of dollars in migration costs.