Spare Parts and Lower Maintenance Cost Share

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Spare Parts and Lower Maintenance Cost

Industry: Electronics

Product: HP UX, Cisco, Alpha

Solution: Spare Parts, Lower Maintenance Costs

 

Problem:
Rising Maintenance Costs
The customer initially purchased from Great Lakes Computer to save money on maintenance costs by buying spare parts to self-maintain their hardware

Legacy Systems
As the relationship grew, the customer informed Great Lakes Computer their lease was expiring soon on their Alpha VMS systems and they were unable to migrate applications onto a new platform by the time the systems needed to be returned.

 

Action:
Great Lakes Computer addressed the customer’s needs for spare parts by providing a couple of options:

  • Offering a large, in-stock inventory of current and end-of-life systems and parts with the ability to deliver next day.
  • Sold them certain critical parts to keep on-site to meet immediate needs.
  • Great Lakes Computers provided a month-to-month rental solution of identically configured Alpha systems at a fraction of the buyout price the leasing company offered. The customer was able to bridge the gap between the end of their lease and migration to the new platform.

Result:
The customer received these benefits from Great Lakes Computer:

  • A strategic partner that offers unique inventory of current and end of life products.
  • Pricing which offers more cost-effective ways to reduce maintenance costs.
  • Knowledgeable sales and technical support to provide the best solutions and recommend alternatives.
  • Great post sales support because Great Lakes Computer stands behind their product and solves problems quickly.
  • Interim rental solutions of complex, high performance servers at considerable savings over at-site equipment purchases.
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